Ottawa-Carleton, ON
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24/7 Crisis Line
We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis Line is here for you.

Whatever the problem, you can talk to someone who understands and who wants to help you. No one should ever suffer alone, which is why we’ve made it easy for you to get in touch with us. We’re just one call away.

How to access the service

The 24/7 Crisis Line service is for children and youth ages 18 and under, who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

Service Hours: 24 hours a day, 7 days a week, 365 days a year

Access the Crisis Chat Thursday to Sunday, 4 p.m. to 10 p.m at:

Help may include:

* Supportive listening
* Immediate crisis counselling on the phone
* Information on resources and service providers in your community
* Referrals to child and youth service providers in your community
* A home-based intervention (in Ottawa only)
* Short-term follow-up service

Mobile interventions: Monday – Friday: 4:30 p.m. to midnight; Saturday and Sunday: 11:00 a.m. to 11:00 p.m.

The Residential Crisis Service is included in the continuum of services and is available for youth ages 12 to 15, for a stabilizing period of up to five days. A crisis alert and follow‑up program is also offered for professionals in the community.

For more information
Call us at 1-877-377-7775 (for eastern Ontario) or 613-260-2360

Integrated Crisis Services Coordinator: Diane Martin
[email protected]
Phone: 613-562-3004 ext. 244

Residential Crisis Unit: Lawren Hill
[email protected]
Phone: 613-722-4802 ext. 500
2nd floor-2301 Carling Avenue
Ottawa, ON, Map
1-877-377-7775 (Toll Free)
613-260-2360 (Crisis Line)
Ages served: Up to 18 years
Languages served: English, French
Fees: None
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This resource is listed under these topics

Crisis and Emergency
Emergency Shelter and Housing
Crisis Lines including Telephone, Online and Chat
Females (Girls, Women)
Males (Boys, Teenagers, Men)
Mental Health in General
Last modified Nov 29, 2017 3:20pm
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