Crisis and Emergency
Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.
1. Pandemic (e.g. COVID/Coronavirus), Disasters and Related Emergencies
Pandemics, disasters (e.g. hurricanes, flooding, earthquakes) and related emergencies cause incredible mental health stress.
This section lists MENTAL HEALTH organizations and services which have special services for times of pandemics, disasters and related emergencies.
This is NOT a comprehensive listing of all the other types of organizations and services that might be found elsewhere during a disaster, e.g. Red Cross, WHO, etc., but is more focused on mental health services.
Publicly Funded / Free Services
CHEO is a pediatric hospital that provides various mental health services to children, youth and families up to age 16-18.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
During COVID, mental health services at CHEO have changed.
Outpatient services are still being offered VIRTUALLY, i.e. via telephone, or via videoconferencing (i.e. Ontario Telemedicine Network or Zoom).
Inpatient services are significantly more restricted and thus only available for the most severe psychiatric emergencies. 401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Area Served: LHIN Champlain
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Up to 17 years
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Hospital that specializes in wide range of mental health services including:
* inpatient and outpatient services for youth and adults
* specialized mental ...
1145 Carling Avenue, Ottawa, ON, K1Z 7K4 Map
613-722-6521
Area Served: LHIN Champlain
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16 years and up
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A holistic approach in treating women for substance misuse through evidence-based practices. We are women-centered in everything we do.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Virtual addiction services, Virtual webinars,Virtual day treatment, intensive virtual addiction treatment services. 5305 Adstoll Ave., Windsor, ON, N8T 1G9
519-252-2711
Area Served: Ontario
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16 years and up
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ParaMed brings the comfort and support you need at home with the right customized plan to preserve your loved ones independence and safety to help them live better.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Our Incident Management System team continues to meet daily to direct a strategic response to manage the threat of COVID-19 and our team of infection prevention experts has been instrumental in limiting the number and extent of outbreaks in Extendicare homes. 3000 Steeles Avenue East, Markham, ON, L3R 4T9 Map
1-800-465-5054
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All ages
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A online directory of qualified therapists in who offer Reduced Rate and Sliding Scale services in Canada. Serving Vancouver, Calgary, Edmonton, Toronto, Montreal, Ottawa, Winnipeg, and beyond.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Counsellors and Therapists are available if you are looking for some support with feelings of isolation, loss, strained relationships, work challenges, addictions, or anything else. Please reach out if you need someone to talk to. ON, Canada
Area Served: Canada
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All ages
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We provide services to help clients who suffer from mental health and/or addiction issues
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
We offer free first session, 30% discount and virtual sessions and free virtual workshops 1396 Don Mills Rd., Toronto, ON, M3B 3N1 Map
647-832-0022
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
186 Hinchey Avenue, Ottawa, ON, K1Y 1L7
613-862-8751
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5 - 16 years
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Gledhill Psychotherapy
1035 O’Brien Road, Renfrew, ON, K7V 0B3 Map
613-212-0076
Area Served: Renfrew County
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All ages
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100 Crandall Street, Pembroke, ON, K8A 6X8 Map
613-631-1033
Area Served: Renfrew County
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All ages
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2. Child Welfare including Children's Aid Society (CAS)
The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.
Publicly Funded / Free Services
Local Children’s Aid Society which provides child protection and care for children assigned to its care.
Children’s Aid Societies serve to protect ...
77 Mary Street, Pembroke, ON, K8A 5V4 Map
613-735-6866
Area Served: Renfrew County
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All ages
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ...
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
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All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ...
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
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Up to 21 years
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Committed to public safety, delivering proactive and innovative policing in partnership with our communities.
ON, Canada
1-888-310-1122 (Toll Free)
Area Served: Ontario
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All ages
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ...
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
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All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ...
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
Amanda Telford
265 Carling Avenue, Ottawa, ON, K1S 2E1 Map
613-218-0249
Areas Served: Stormont, Dundas, Glengarry and the City of Cornwall, LHIN Champlain, Ottawa-Carleton, Renfrew County, Lanark County
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6 - 65 years
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3. Crisis Lines including Telephone, Online and Chat
Is someone in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community.
Publicly Funded / Free Services
1 in 5 people will have some sort of mental health problem in their life. If you are experiencing a mental health crisis yourself, or you know someone who is, ...
Ottawa, ON
613-722-6914
Areas Served: Ottawa-Carleton, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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All ages
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We are a community-based employee benefit program that provides employees, and their dependents with confidential and professional counselling, coaching and ...
84 Isabella Street, Pembroke, ON, K8A 5S5 Map
613-735-2116
Area Served: Renfrew County
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All ages
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The WSAC is a community-based volunteer organization and provides a 24-Hour Support and Crises Line for support, information and referral to survivors of ...
Pembroke, ON, K8A 6Y6 Map
1-800-663-3060
Area Served: Renfrew County
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All ages
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We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ...
2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Areas Served: Ottawa-Carleton, Lanark County, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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Up to 18 years
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ...
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
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All ages
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ...
ON, Canada
1-866-531-2600
Area Served: Ontario
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All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.
If you are in distress or crisis and need ...
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
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All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ...
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
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16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ...
ON, Canada
1-866-925-5454
Area Served: Ontario
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16 - 30 years
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Métis Nation of Ontario (MNO) :
Métis Nations of Ontario (MNO) 24-hr Mental Health and Addictions Crisis Line
Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line.
Are you looking for culturally specific Métis health and ...
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
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All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ...
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
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All ages
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Crisis Services Canada evolved out of the Canadian Distress Line Network – a national network of existing distress, crisis and suicide prevention line ...
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
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All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away.
Service is available in Cree, Ojibway, Inuktitut, English and French. ...
ON, Canada
1-855-242-3310
Area Served: Canada
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All ages
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ...
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
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5 - 20 years
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ...
Victoria, BC Map
Area Served: Canada
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Up to 30 years
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Private Practice Professionals and Commercial Businesses
ON, Canada
Areas Served: Ontario, New Brunswick
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16 years and up
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4. Walk-In Counselling
Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day.
Publicly Funded / Free Services
Non-profit agency providing confidential counseling, advocacy and support to individuals and families of all ages in north Renfrew (Deux Rivieres to Chalk ...
109 Banting Drive, Deep River, ON, K0J 1PO Map
613-584-3358
Area Served: Renfrew County
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All ages
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Accredited mental health agency that provides treatment for children, youth and families in Renfrew County.
Numerous programs including:
* Community ...
130 Pembroke Street West, Pembroke, ON, K8A 5M8 Map
613-735-2374 x18004651870
Area Served: Renfrew County
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All ages
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Support for Life’s Challenges
Free Counselling Services
No Appointment Necessary
Trained Professional Counsellors
No referral is required for the ...
2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
Area Served: LHIN Champlain
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All ages
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We provide services to help clients who suffer from mental health and/or addiction issues
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
We offer free first session, 30% discount and virtual sessions and free virtual workshops 1396 Don Mills Rd., Toronto, ON, M3B 3N1 Map
647-832-0022
Area Served: Canada
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All ages
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Private Practice Professionals and Commercial Businesses
315 Pembroke St East, Pembroke, ON, K8A 3K2 Map
613-635-4715 x4
Area Served: Renfrew County
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All ages
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5. Hospital Emergency Department
Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:
* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life;
* manic episode or psychosis where a person is behaving in an irrational way with inability to function.
Publicly Funded / Free Services
The Arnprior & District Memorial Hospital Corporation has been providing quality health care services to the community for over 50 years, and oversees a ...
350 John Street North, Arnprior, ON, K7S 2P6 Map
613-623-3166
Area Served: Renfrew County
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All ages
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Situated overlooking the beautiful shores of Kamaniskeg Lake in Barry's Bay, Ontario, St. Francis Memorial Hospital has been serving the needs of the surrounding communities since 1960.
7 St. Francis Memorial Drive, Barry's Bay, ON, K0J 1B0 Map
613-756-3044
Area Served: Renfrew County
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All ages
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The Deep River and District Hospital is a rural hospital serving a population of about 7,500 people in the upper Ottawa Valley. The hospital provides 24 hour ...
117 Banting Drive, Deep River, ON, K0J 1PO Map
613-584-3333
Area Served: Renfrew County
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All ages
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Regional community hospital which delivers a wide range of quality health and mental health services.
Mental health programs include adult mental health ...
705 Mackay Street, Pembroke, ON, K8A 1G8 Map
613-732-2811
Area Served: Renfrew County
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All ages
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The Renfrew Victoria Hospital is a community hospital located in Renfrew, Ontario, in the heart of the Ottawa Valley.
Renfrew Victoria Hospital is a ...
499 Raglan Street, Renfrew, ON, K7V 1P6 Map
613-432-4851
Area Served: Renfrew County
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All ages
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CHEO is a pediatric hospital that provides various mental health services to children, youth and families up to age 16-18.
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
During COVID, mental health services at CHEO have changed.
Outpatient services are still being offered VIRTUALLY, i.e. via telephone, or via videoconferencing (i.e. Ontario Telemedicine Network or Zoom).
Inpatient services are significantly more restricted and thus only available for the most severe psychiatric emergencies. 401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Area Served: LHIN Champlain
|
Up to 17 years
|
6. Emergency Shelter and Housing
There are various shelters that people can use when they have no place to go.
Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.
Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.
Publicly Funded / Free Services
We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ...
2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Areas Served: Ottawa-Carleton, Lanark County, Prescott and Russell County, Renfrew County, Stormont, Dundas, Glengarry and the City of Cornwall
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Up to 18 years
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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7. Women's Shelters
Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.
Publicly Funded / Free Services
Women's Shelter and Support Services (WS&SS) Community Support and Outreach Services, provides information, safety and support to abused women and their ...
Pembroke, ON Map
613-732-3131 x18002674930
Area Served: Renfrew County
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All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence.
These programs and services are delivered ...
ON, Canada
Area Served: Ontario
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16 years and up
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"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ...
ON, Canada
613-680-5119
Area Served: Canada
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All ages
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